The Manager of Partner Success is a key position providing strategic leadership and oversight of partner accounts and internal cross-disciplinary teams to ensure quality of relationship and work product. The position is fast-paced and requires strong strategy, creative, and collaboration skills in leading 4FRONT’s day-to-day working relationships with several key partners.

The position will focus on helping organizations accelerate all aspects of their business operations, including partnership strategy & sales, fan engagement, change management, marketing & brand strategy and fan engagement.

In addition, the Manager of Partner Success will manage the sales cycle for 4FRONT partners from prospecting to closing – including the development of partnership strategies, presentations, outreach and contract execution – and play an active role helping partners improve their go-to-market sales and storytelling materials.  

• Be a strong cultural fit and be an authentic advancer of our mission and values internally and externally
• Demonstrates strategic and creative thinking, problem solving, and individual initiative as a trusted advisor, leader, and teammate
• Work alongside partners to solve their biggest challenges, managing to successful project conclusions through problem solving enterprise-wide strategy issues
• Develop and present strategic, insightful, flawless work
• Provide excellent partner service through quick response times and effectively delivering and meeting partner expectations, ensuring highest level of satisfaction
• Understand the competitive landscape, industry trends, and how our customers use and value our products
• Provide organizational stakeholders with feedback on engagement, milestones, partner strategies, solution enhancements, and other key initiatives
• Manage existing partner relationships and support business development with new and existing partners
• Inspire partners to take bold actions
• Genuine eagerness to work with, mentor, encourage and learn from a diverse and talented team
• Play an active role driving integration, collaboration, communications, and best practice sharing across the organization
• Direct short, medium, and long-term strategic planning and sales process for key partner growth initiatives
• Provide reports and updates to internal and external Partners as needed
• Follow established work rules, policies and procedures
• Actively engage with other members of the company to continuously strive to improve processes, create efficiencies and reduce costs
• Cooperatively take on other duties, roles or responsibilities as assigned

• College degree 4-8 years of experience; MBA preferred
• Minimum 3 years of experience focused in client delivery and client management within a consulting organization, agency, brand, or team/league
• Thorough understanding of the sports, media and entertainment landscape
• Excellent presentation, communication and interpersonal skills, combined with the ability to be a good team member and proactively add value and always possess a can-do attitude
• Desire to work in a fast-paced, evolving, growing, dynamic and challenging environment
• Must possess keen listening skills and strong analytical and creative problem-solving mindset
• Strong interpersonal skills and the ability to build and foster key business relationships (partner-facing experience is a must)
• Creative, adaptive personality that can interface with senior-level executives across various organizations
• Ability to remain calm under pressure, multi-task and prioritize workload while coordinating with others to proactively meet deadlines
• Ability to foresee issues developing before they happen and develop a solution as needed
• Focused, strong-minded individual with an ambition to help grow the company
• Must be comfortable working as an integral part of a team environment
• Strong attention to detail and Computer proficiency with MS Office products, PowerPoint and Salesforce
• Ability to work traditional and non-traditional office hours as needed
• Ability to self-manage under deadlines